Improving on-boarding Experience for a billion dollar conglomerate.
The client has a platform for school kids which enables online learning for primary classes.
We redefined the problem statement and narrowed down to the actual problem or root-cause by asking ‘Why?’ does this happen and then iterating the same after getting its answer.
Identified and defined problems through Surveys and Secondary research for ed-tech sector.
Ideated different solutions through ecosystem maps, user journey and user personas. Translated into live prototypes.
Faster Turn around time
Motivational push to on-board
Enhanced Customer Experience